Reporting

AVAVoIP Reporting provides crucial information about the business activities managed by the system. The functionality allows service providers to analyze traffic data from different angles and to make educated strategic business decisions. Users can review snapshot data at a specific moment or trends for a period of time. Most reports provide functionality to download the report data into comma separated file.

 

The Reporting combines both real time data and historical data from the Data Warehouse. In the administration console the reports are grouped logically in categories based on their content:

  • Revenue Assurance Reports
  • Usage Reports
  • Trending Reports
  • Agents Reporting
  • Top Performers Reports
  • Worst Performers Reports
  • On Demand Reporting
  • Configuration Audit Reports
  • Activity Logging
Revenue Assurance Reports
Revenue Assurance reports provide vital information about the cash inflows and outflows from your business operations as well as information about critical financial parameters such as account credit limits, negative margins from operations etc.
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Trending Reports
Trending Reports allow for easy visual trends analysis of all necessary traffic and revenue parameters.
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Performance Reports
Performance reports provide valuable real time and historical information about top and worst performance of certain traffic parameters: Calls, Duration, Revenue, Cost, Gross Margin etc.
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Configuration Audit Reports
Configuration Audit Reports allow users to audit and the settings of the system.
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Usage Reports
Usage Reports provide historical information of the voice traffic on the system as well as all necessary tools for CDR lookup and analysis.
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Agents Reports
Agents reports provide all necessary information analysis of agent activity and due/paid commissions.
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On Demand Reports
On Demand Reports allow the management of on demand sessions in real time.
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User Activity Logs
The report provides detailed information about user login and activity during specified period.
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