Features

Product Features
AVA VoIP is a VoIP turn-key solution with comprehensive billing and routing capabilities. Designed to cope with complex charging problems AVA VoIP enables service providers to gain flexibility in all areas of the billing process: pricing, rating, invoicing, taxation, settlement, balance management, reporting, revenue assurance and accounting.

 

Some of AVA VoIP advanced features include:

  • CDR mediation
  • comprehensive call pricing and rating
  • comprehensive VoIP billing and provisioning
  • call zoning – separation of local, long distance, international, toll free calling
  • intelligent priority routing
  • integrated voice switch
  • reseller partitioning
  • agents commissioning
  • advanced taxation
  • advanced operations and analytical reporting
  • integrated Data Warehouse
  • carrier grade scalable architecture
  • Web Services (SOAP) management APIs
  • fits wide range of VoIP solutions – Wholesale, Calling Cards, Call Shop, etc.

 

 

AVA VoIP provides Open Web Services APIs for integration into third party systems or CRM portals.

 

The system comes with ready to use integrated interfaces for Asterisk and YATE open source switching software to provide a full turnkey package tailored to your needs.
The modular backend design of the platform allows for component distribution and redundancy in active/active configurations to achieve excellent scalability and high availability.

Destinations and Prefixes Management
The Destinations management functionality allows system providers to build and maintain a single coherent nomenclature of destination prefixes and names used throughout the platform.
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Custom Charges
This component enables management of custom recurring or one time charges and fees.
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Invoicing
AVAVoIP dynamically generates customer invoices based on the types of charges created in the subscription plans.
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Payments and Adjustments
AVAVoIP offers a comprehensive payments and financial adjustments mechanism allowing service providers to do detailed tracking of financial transactions as well as control their receivables.
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Account Custom Charges, Usage Counters and Routes
AVAVoIP provides granular per account management of charges, routes and usage counters.

 

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Usage Reports
Usage Reports provide historical information of the voice traffic on the system as well as all necessary tools for CDR lookup and analysis.
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Performance Reports
Performance reports provide valuable real time and historical information about top and worst performance of certain traffic parameters: Calls, Duration, Revenue, Cost, Gross Margin etc.
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User Activity Logs
The report provides detailed information about user login and activity during specified period.
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On-net calls
The system offers a robust functionality that allows for number distribution and on-net billing of numbers for SIP trunking and Vonage type services.
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Roles and Privileges
AVAVoIP implements a role based access control (RBAC) model to restrict access to system features for authorized users only.
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Tariffs
AVAVoIP provides a comprehensive tariff management functionality for both Customer billing and Provider costing:
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Surcharges
Surcharges are special type of fees which are added on top of other fees or charges. AVAVoIP introduced the concept of surcharge to allow services providers to address the constantly changing legal environment in the VoIP world.
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Taxation
AVAVoIP enables service providers to setup and manage the most complex taxation cases.
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Access and Authentication
AVAVoIP provides flexible mechanism for service authentication and account identification based on multiple authentication attributes and combinations of them.
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Routing
AVA VoIP Routing allows for comprehensive configuration of priority based routing and provisioning of third party switching equipment and route costing.
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Trending Reports
Trending Reports allow for easy visual trends analysis of all necessary traffic and revenue parameters.
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On Demand Reports
On Demand Reports allow the management of on demand sessions in real time.
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CRM Web Portal
The package includes a Drupal based customizable end user CRM Web Portal.
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Call Zones
AVAVoIP introduces the concept of call zones. Call zones are very valuable when granular call categorization and call determination must be made based incoming on ANI/DNIS combinations.
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Reseller Partitioning
AVAVoIP Partitioning module enables service providers to create dedicated application partitions to resellers.
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Subscription Plans
The Subscription Plan is the offer package which service providers extend to their customers. The subscription plan associates metered usage charges with tariffs for rating, various recurring and one time charges, surcharges, taxes and usage counters.
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Usage Counters
The Usage Counters component enables the usage of custom volume and occurrence counters (volume-based billing).
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Account Profile Management
AVAVoIP provides a set of comprehensive account profiling features for definition of customer contact info and billing info and tax.
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Call History and CDRs Downloads
AVAVoIP provides service providers with all necessary tools to analyze and reconcile CDR data.
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Revenue Assurance Reports
Revenue Assurance reports provide vital information about the cash inflows and outflows from your business operations as well as information about critical financial parameters such as account credit limits, negative margins from operations etc.
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Agents Reports
Agents reports provide all necessary information analysis of agent activity and due/paid commissions.
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Configuration Audit Reports
Configuration Audit Reports allow users to audit and the settings of the system.
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Currencies
The system has a robust multi-currency functionality that allows the management of various currencies for the different system features and components such as accounts, subscription plans, charges, taxes, payments, etc.
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Localization
AVAVoIP offers  flexible localization options to its users. All the customer related parts of the system are available in different languages – invoices, statements, notifications, IVRs, CRM portal, etc. The platform also allows users to choose system default currency as well as to change the currency format.

 

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Agents
The component allows access to powerful agent commissioning functionalities. Agents can sell services offered in specific subscription plans.
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