CRM Web Portal

The package includes a Drupal based customizable end user CRM Web Portal.

This portal is entirely driven by our Web Services API and combines perfectly the flexibility of the framework with ‘ready to use’ custom modules that are quick to install and easy to use. Please note that you can buy/download third party standard Drupal themes and modules and they can be used in our portal without problem.

The default CRM site installed with the system includes the core features needed for all the traditional business cases required by the telecom business. Additional custom modules can also be developed depending on the needs of each customer. A list of the currently available modules follows.

 

Web Services Authentication

Provides authentication via web services

 

Third Party Modules

Third party modules required by the CRM

 

Account

Allows management of account profile data

 

Reports web services

Provide access to basic reports via web services

 

Signup Core

Core sign-up functionality module – required by all modules that use sign-up

Multi-step Signup

Provides a multi-step page signup functionality

 

Multi-language support

Allows multi-language support of the CRM site

 

Devices Basic

Allows basic management of devices

 

Payments Core

Core payments functionality module – required by all modules that use payments

 

Topup

Enables users to top-up their account balance

 

Numbers Core

Core numbers functionality module – required by all modules that use numbers

 

CallerID

Allows management of account caller IDs

 

Voicemail Core

Core voicemail functionality module – required by all modules that use voicemail

Notifications

Allows management of email notifications

 

Redirect

Enables redirection to custom login/logout pages

 

Single-step Signup

Provides a single-step online signup functionality

 

Speed Dials

Allows management of speed dials

 

Splash Page

Displays configurable page with account details

 

Transfer Funds

Allows transfer of funds between accounts

 

Web Callback

Implements web callback functionality

 

Password

Allows password reset

 

Support

Provides support form for user inquiries

 

Rates Map

Display interactive rate map

 

Credit card management

Allows storage of credit card information

 

On-Net

Enables automatic on-net number assignment

 

Promo

Enables use of promotional code discount program

 

Referral

Enables account referral rewards

 

Devices Advanced

Allows advanced management of devices

 

Reward

Enables use of reward program

 

Authorize.net

Provides integration with Authorize.net

 

IVR customizations

Allows use of custom IVR announcements

 

Multiple CRM sites

Allows use of multiple CRM sites

 

Receipts

Allows download of receipt for each payment

 

Auto Payment

Allows automatic payment of invoices

 

Username Retrieval

Allows retrieval of forgotten username

 

Limit credit by day

Allows limit of daily top-up amount

 

Enterprise Subscriptions

Allows management of enterprise subscriptions

 

Residential Subscriptions

Allows management of residential subscriptions

 

Landing Page

Allows users to create multiple landing pages

 

Lines

Allows users to manage lines

 

Member

Allows users to manage members

 

Night/Weekend Routing

Allows change of account route set Night/Weekend schedule

 

Numbers Enterprise

Allows management of enterprise numbers

 

Numbers Residential

Allows management of residential numbers

 

Voicemail Enterprise

Allows management of enterprise voice-mail boxes

 

Voicemail Residential

Allows management of residential voice-mail boxes

 

If you need to integrate or customize any features of the CRM Portal or any external system integration but you do not have the expertise or the time to build it yourself we always extend our development services at a great value price.