callback

Callback has gained popularity in recent years as a cost effective alternative to long distance and international calling.

AVAVoIP leverages open source Asterisk software application to implement various types of callback services such as ANI/DNIS callback, Web callback, Email callback, SMS callback, Web Services callback API.

 

Who can use AVAVoIP Callback solution?

  • ISPs, ASPs and ITSPs who want to extend and enhance their residential and retail services with callback offerings
  • Calling Cards providers who want to enhance their service offerings
  • Call Shop and Internet Café operators who want to expand their service offerings
  • Telephony service providers with established retail networks

 

The AVAVoIP Solution

AVAVoIP provides a set of comprehensive end-to-end Callback solutions.

Core features include:

  • PIN/ANI/DNIS Callback application
  • Web Callback application
  • Email Callback application
  • SMS Callback application
  • Web Services Callback API
  • Billing of call back calls
  • Optimized routing of callback calls

 

How it is done?

PIN Callback

  • End user makes call to service provider access number
  • AVAVoIP calls back to the calling number and plays PIN authentication IVR
  • After successful authorization the user can dial the desired destination number

 

ANI Callback

  • End user has provisioned his/her calling number in AVAVoIP
  • End user makes call to service provider access number
  • AVAVoIP  uses the incoming calling number to authenticate the user
  • The system calls back the calling number
  • The user can dial the desired destination number

 

DNIS Callback

  • End user has assigned telephone number (DID) for and registered his callback numbers in AVAVoIP
  • End user makes call to service provider to his/her assigned DID
  • AVAVoIP  uses the DID  to authenticate the user
  • The system calls back the registered callback number
  • The user can dial the desired destination number

 

Web Callback

  • Authorized user enters authentication and callback numbers information in an online web form
  • AVAVoIP processes the information and originates callback to the requested phone numbers

 

SMS Callback

  • End user sends SMS message to SMS number
  • The SMS provider forwards the SMS message to AVAVoIP
  • AVAVoIP authenticates the messages by PIN number or caller id and initiates callback session
  • Needs third party SMS gateway or subscription with SMS service provider

 

Web Services SMS

  • AVAVoIP offers a Callback API via web services to allow easy integration in external applications
  • Web Services call back has the same features as the Web Call back
  • Authentication of Web Services callback can be done via PIN or Caller ID